Shipping Policy
1. Shipping Carrier
We collaborate with FedEx and UPS to ensure fast and reliable delivery.
2. Processing Time
Orders are processed within 1 to 2 business days from Monday – Friday: 9:00 AM – 6:00 PM(GMT) before being shipped.
3. Expected Delivery Date
- For most items: Delivery takes 5 to 8 business days.
- Delivery times may be extended during holidays and weekends.
4. Shipping Fee
- Free shipping on all United Kingdom orders.
5. Tracking Orders
Once your order is shipped, you will receive a shipment confirmation email with the tracking number and shipment details.
- Orders are typically shipped within 1 to 2 business days after placement.
- Some carriers may take 2 to 4 business days to update tracking information.
- If your tracking number has not updated after 5 business days, please contact us for assistance.
To track your order:
- Click “Track” on the tracking number provided in the email.
- If you have an account, you can also track your order by signing in and visiting the Account Information section on novafurniture.shop.
For any shipping-related inquiries, contact us at support@novafurniture.shop or call +44 20 8040 4773.